Frequently Asked Questions

Everything you need to know about shopping with Hippo Blue

How do I determine the right size for my order?

Each product page features a detailed 'Size Guide' button. We provide measurements in both inches and centimeters to ensure you find the perfect fit for our apparel and accessories.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. If you aren't satisfied with your purchase, you can initiate a return or exchange through our online portal.

How long does shipping take?

Standard shipping typically takes 3-7 business days, while expedited shipping takes 1-3 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.

Are Hippo Blue products ethically sourced?

Yes, we are committed to sustainable fashion. We partner with manufacturers who adhere to fair labor practices and prioritize eco-friendly fabrics and recycled packaging.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.